Accessible Travel Services
Our goal is to provide safe, efficient and comfortable service to all of our passengers. We are pleased to provide additional services to passengers with disabilities. Amtrak California supports the Americans with Disabilities Act and we constantly strive to make our facilities more accessible to customers with disabilities.
Wheeled Mobility Devices
Boarding and Detraining
Amtrak will provide assistance to passengers with a disability who use a wheeled mobility device in the following situations:
High Platforms: Amtrak will assist you across the gap between the platform and the train by using a bridge plate.
Low-Level Platforms: Amtrak will provide access to the train through the use of station-based mobile lifts.
Bi-Level Trains: Amtrak will provide a ramp or station-based mobile lift to provide access to the lower level of the train.
Remaining in Your Wheeled Mobility Device or Transferring to a Seat
If you use a wheeled mobility device, you may choose to remain seated in your device en route to your destination. Amtrak recommends that your brakes be applied when the train is in motion.
If you choose to transfer to an accessible seat, you may stow your wheeled mobility device nearby, or onboard Amtrak personnel will assist you with stowing the device if requested.
Wheeled Mobility Device Specifications
Amtrak trains accommodate most wheeled mobility devices in use today.
Dimensions: The device should not exceed 30 inches (76 centimeters) wide and 48 inches (122 centimeters) long, and should have a minimum of 2 inches (5 centimeters) of ground clearance.
Weight: The weight limit for an occupied wheeled mobility device is 600 lbs (273 kg).
Manual and battery powered: Amtrak permits both manually operated and battery powered wheeled mobility devices that meet these specifications.
To better serve you and to ensure the safety of all passengers, we provide the following guidelines for transporting oxygen on board Amtrak California trains.
Advanced Reservations Required: You must provide at least 12 hours advance notice of your need to bring oxygen aboard and make reservations prior to your trip. Transporting oxygen is prohibited on trains with the exception of those passengers, who for medical reasons, require use of supplemental oxygen. Please call 1-800-USA-RAIL (1-800-872-7245).
Equipment Requirements: Portable oxygen containers must meet the following requirements:
Power Source: Oxygen equipment cannot rely solely on train-provided electrical power.
UL or FM Listed: Oxygen equipment must be Underwriter's Laboratory (UL) or Factory Mutual (FM) listed.
Weight Limits: Each tank and its associated equipment may weigh no more than 50 lbs (22.7 kgs) per unit.
Configuration: We permit only one of the following:
- A two-tank system (maximum of 50 lbs [22.7 kgs] per tank), or
- A six-tank system (maximum of 20 lbs [9 kgs] per tank), only if the tanks can be separated and handled individually
For information on service animals and/or pets see Pets and Service Animals.
Thruway Bus Service and Accessibility
Amtrak provides accessible Thruway bus service on some routes. When disruptions to train service occur, we will arrange for and provide alternative accessible accommodations via bus or other means of transportation. For more information about bus facilities, call 1-800-USA-RAIL (1-800-872-7245).