eTicketing is coming
On San Joaquin® and Capitol Corridor® trains
As our first step, we are field-testing on the San Joaquin® and Capitol Corridor® routes.
When will the testing of eTicketing begin?
Our field test is in two steps. The first step is currently in progress on the San Joaquin and Capitol Corridor, including connecting California Thruway Buses, and involves testing the scanning technology with the paper value tickets used today.
Once we confirm that the ticket scanning system is working, we will begin step two. At this point, eTickets will be issued to passengers for one-way or round-trip travel only.
When will eTickets start being issued?
The San Joaquin and Capitol Corridor trains will begin using the new eTicketing system in the spring. Connecting California Thruway Buses will follow suit with the first few bus routes becoming eTicket-ready in early summer. Converting the entire California Thruway bus system to eTicketing will be a gradual process that is anticipated to be completed by late summer. Pacific Surfliner® eTicketing will be available later this year.
Why is Amtrak® moving to eTicketing?
eTicketing will make booking, ticketing and changing your Amtrak reservation more convenient.
Why test eTicketing only on the San Joaquin and Capitol Corridor and connecting California Thruway Buses?
Amtrak has already completed a successful test of eTicketing on the Downeaster (Portland, ME - Boston, MA), which is a short distance route and is currently testing eTicketing on a long distance route - City of New Orleans (Chicago, IL – New Orleans, LA).
Initiating eTicketing on the San Joaquin and Capitol Corridor and connecting California Thruway Buses allows Amtrak to test eTicketing on two of the busiest and complex routes in the Amtrak system.
Is that why Conductors and Bus Drivers are now carrying scanners?
Yes. Conductors and bus drivers have begun carrying mobile scanners in addition to their regular hole-punch. Currently they are scanning and punching existing Amtrak tickets as part of our testing. They will be doing this for awhile until the testing period is completed and exclusive eTickets start being issued for travel on San Joaquin and Capitol Corridor trains.
During this testing period, continue to keep your Amtrak paper value ticket in a safe and secure location because it may still have value and needs to be presented to obtain a refund or exchange.
Which San Joaquin and Capitol Corridor passengers will receive eTickets?
eTickets will only be issued to passengers traveling one-way or roundtrip on San Joaquin or Capitol Corridor trains. Passengers holding multi-ride tickets (such as monthly passes and 10-trip tickets), group tickets, travel agency issued tickets, tickets purchased onboard, and passengers with tickets connecting to/from other Amtrak services, such as the California Zephyr,® Coast Starlight® or the Pacific Surfliner, will continue to receive paper value tickets. Please treat your multi-ride tickets and all paper value tickets as you do today, safely stowed and secure.
How will an eTicket be different from the tickets I used to use?
An eTicket can be printed at home, work, a hotel business center— anywhere. You will also be able to receive an eTicket at a Quik-Trak® kiosk or from an Amtrak ticket agent.
Your eTicket will look different than your current paper value ticket. For example, an eTicket issued from a Quik-Trak self-serve ticketing kiosk will have the phrase “eTicket Travel Document” at the bottom of the eTicket.
Where can I get more information?
More information on eTicketing can be found at? Amtrak.com/eticketing.
Thanks for riding Amtrak California!
Routes and services subject to change without notice. Amtrak, California Zephyr, Coast Starlight, Pacific Surfliner, Quik-Trak and San Joaquin are registered service marks of the National Railroad Passenger Corporation. Capitol Corridor is a registered service mark of the Capitol Corridor Joint Powers Authority. Caltrans,® the California Department of Transportation® and the Caltrans logo are registered service marks of the California Department of Transportation. Amtrak California and AmtrakCalifornia.com are services of the California Department of Transportation.